Refund policy
Return & Refund Policy
At Ziya Store, your satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help.
14-Day Return Policy
You may request a return within 14 days of receiving your order.
To be eligible for a return, your item must:
-
Be unused and in its original condition.
-
Include all original packaging, accessories, manuals, and tags.
-
Be accompanied by proof of purchase (order confirmation or receipt).
How to Start a Return
To request a return, please contact us at:
Please include:
-
Your order number
-
The reason for the return
-
Photos (if the item is damaged, defective, or incorrect)
Our support team will review your request and provide return instructions if your return is approved.
Please do not send any item back without contacting us first, as returns sent without authorization may not be accepted.
Damaged, Defective or Incorrect Items
Please inspect your order upon arrival.
If you receive an item that is damaged, defective, or different from what you ordered, contact us within 48 hours of delivery with clear photos. We will resolve the issue as quickly as possible by offering a replacement, refund, or another suitable solution.
Return Shipping
-
If the return is due to a defective, damaged, or incorrect item, Ziya Store will cover the return shipping costs whenever applicable.
-
If the return is for any other reason, the customer is responsible for the return shipping costs.
Non-Returnable Items
The following items cannot be returned:
-
Personalized or custom-made products
-
Opened personal care or hygiene products
-
Digital products or downloadable content
-
Gift cards
-
Clearance or final sale items (unless defective)
Exchanges
If you would like a different item, simply request a return for the original product (if eligible) and place a new order once your return has been approved.
Refunds
After we receive and inspect your returned item, we will notify you of the approval status.
If approved, your refund will be issued to your original payment method within 5–10 business days.
Please note that your bank or payment provider may require additional processing time before the refund appears in your account.
Original shipping charges are non-refundable unless the return is due to our error or a defective product.
Need Help?
If you have any questions about returns or refunds, please contact us anytime at:
We're always happy to help.