Shipping policy

Last Updated: July 11, 2026

Store Name: ziyastore

Website: www.ziyastore.com

Thank you for shopping at ziyastore. As a global online store, we proudly deliver our children's toys and educational products to customers worldwide. This Worldwide Shipping Policy outlines our global fulfillment process, delivery timeframes, and international shipping terms.

1. Order Processing Time

  • All international orders are processed within 1 to 3 business days (excluding weekends and official holidays) following order confirmation.

  • Orders placed during weekends or major seasonal holidays will be processed on the next business day.

2. Worldwide Delivery Timeframes & Rates

We partner with premier international logistics carriers (such as DHL, FedEx, Aramex, and local postal partners) to ensure fast and secure global delivery:

  • Worldwide Standard Shipping: Estimated delivery time is 7 to 15 business days for all international destinations.

  • Shipping Rates: International shipping costs are calculated dynamically at checkout based on the destination country, total package weight, and order volume.

  • Free Worldwide Shipping: Free standard international shipping may apply to eligible orders exceeding specified promotional thresholds displayed at checkout.

3. Customs, Duties & Taxes

International shipments may be subject to import taxes, duties, and customs fees imposed by the destination country's government. These charges are the responsibility of the recipient and are not included in the purchase price or shipping charges.

4. Safe Packaging for Children's Toys

Every toy and educational kit undergoes quality inspection and is securely wrapped in heavy-duty protective packaging to withstand international transport and arrive in perfect condition.

5. Worldwide Shipment Tracking

  • Upon dispatch, you will receive an automated email/SMS containing a direct international tracking link and number.

  • Please allow up to 24 hours for real-time tracking scans to appear on the courier’s portal.

6. Delivery Address & Customer Responsibility

  • Please ensure that complete and precise delivery details—including full address, postal code, city, country, and valid mobile phone number—are provided at checkout.

  • ziyastore cannot be held liable for delivery delays or failed deliveries resulting from inaccurate address details or unsuccessful contact attempts by local couriers.

7. Damaged or Lost International Packages

In the unlikely event of item damage or loss during international transit, please notify our support team within 48 hours of package delivery. Retain all original packaging materials for claims inspection.

8. Contact Customer Support

For any questions regarding international shipping, tracking, or delivery statuses, please contact us:

  • Store Name: ziyastore

  • Customer Support Email: support@ziyastore.com

  • Website: www.ziyastore.com